The comprehensive legal agreement governing your use of the Salp.shop marketplace.
The Platform is operated by Salp B.V. ("we", "us", "our"), a company registered in the Netherlands.
These Terms govern all purchases made via the Platform. Mandatory consumer protection laws of your country of residence apply as a minimum baseline.
Salp.shop operates as a multi-vendor EU marketplace. The identity of the "seller" depends on the shipping route of your order:
The specific seller for your transaction will be clearly identified on your order confirmation and invoice. Vendor identity is also displayed on each product listing as required by the Digital Services Act (DSA). All vendors are verified EU-registered businesses.
Product information is provided by the respective vendors. All prices are displayed in Euros (€) and are inclusive of applicable VAT for your destination country.
To place an order:
We reserve the right to reject orders due to stock unavailability, fraud detection, or compliance issues.
We accept various payment methods, processed securely via Stripe (e.g., credit cards, iDEAL, Bancontact). Payment is processed at the time of order in EUR. We do not store raw card data. An electronic invoice will be provided for every order.
Estimated delivery timeframes vary by vendor and destination. All products ship from EU warehouses. Shipping costs are displayed before checkout confirmation. The risk of loss transfers to you upon physical delivery of the products.
You have the statutory right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you acquire physical possession of the goods.
You benefit from a 2-year legal guarantee that the goods conform to the contract under EU law (Directive 2019/771).
To make a claim, please contact our support team.
For defective products or incorrect deliveries, returns are free and you are entitled to a full refund or replacement. Refunds are issued to the original payment method within 14 days of receipt of the returned item. See our Returns Policy for more details.
Salp B.V.'s platform liability is limited to platform availability and payment processing errors. We are not liable for indirect, incidental, or consequential damages arising from platform unavailability, to the extent permitted by law. Nothing in these terms limits your mandatory consumer rights under applicable national law.
All products listed on the Platform must comply with EU product safety standards (General Product Safety Regulation 2023/988). If you become aware of a product safety issue, please contact us as fast as possible. We will communicate any product recalls initiated via the EU Safety Gate system.
Your privacy is important to us. Please review our Privacy Policy and Cookie Policy to understand how we process your personal data.
Nothing prevents you from pursuing statutory legal remedies.
These terms are governed by the laws of the Netherlands. However, mandatory consumer protection rules of your country of residence apply where they offer greater protection. Jurisdiction lies with the courts of Amsterdam, without prejudice to mandatory consumer jurisdiction rules.
We may amend these terms with 30 days' advance notice via email and/or website notification. Continued use after the notice period constitutes acceptance. If you disagree, you may close your account before the changes take effect.